Payment

When will I be charged for my order?

When are my funds refunded after a return or cancellation?

It looks like my payment was declined. What should I do?

I paid and was charged, but I don't see the order in my Personal Area. What's happening?

I'm a foreign trader and have a European VAT number. Can I place an order without VAT?

How can I request an invoice?

Returns and replacements

How long does it take to make a return and how can I request one?

Do I need to attach anything to the returned package?

How should I send the return?

How long before I send the return?

Once I ship the package, do I need to send you anything?

How do warranty replacements work?

Can I exchange a product for another size or model?

Can I return a product purchased online to a store?

Who pays the return shipping costs?

When will I receive my refund?

I can't return it if…

The product arrived damaged or defective. What should I do?

How should the return be packaged?

Can I return a made-to-order item?

Orders

I've already placed an order. Can I exchange the products I purchased?

Can I change the address or recipient of my order?

Can I cancel an order?

I no longer want the order, but it's already shipped. Can I refuse it?

What do the order statuses I see in my Personal Area mean?

Why has my order been taking a long time to process?

What does it mean when my order is "awaiting restock"? What does pre-order mean?

How long does it take for pre-orders to be restocked?

When do I have to make the payment?

Can I cancel a pre-order?

Can I order online and pick up in store?

I'm a repair shop. Am I entitled to discounts?

I can't find an item on your website. Can I order it?

Do you do personalized quotes?

How much does my shipping cost?

Which couriers do you use?

Can I choose the courier?

I urgently need my shipment. What do you recommend?

Shipping

My order says shipped, but I don't have a tracking number. What do I do?

What are the delivery times?

Why is my package late?

Do I have to pay customs duties?

Is it possible to request multiple shipments?

Poste Italiane couldn't deliver because I wasn't home. What should I do?

When will I receive tracking?

Why isn't tracking working?

Products

What products are available?

Can I order products that are not available?

How do I know if I can fit a product to my motorcycle?

Assistance

What are your operating hours (CET)?

How long does it take you to respond to emails?

How do I contact you?

Where would you prefer to be contacted?

I need information about an order I've already placed. What should I send you?

I haven't placed an order yet, but I need information. What should I send you?